Terms and conditions

CGENERAL RENTAL CONDITIONS

This contract represents a summary of the main provisions of the General Rental Conditions which, together with the rental letter signed by the Client, constitute the exclusive source governing the contractual relationship between the rental company Puglia by Car SRL and the Client or its Affiliates.

1. ENTRUSTMENT OF THE VEHICLE La guida del veicolo e/o motociclo oggetto di locazione è consentita solo a persona in possesso di valida patente di guida di tipo “A1” “A2” “A3” e “B”. E’ richiesta la seguente età minima: -“A1” – 16 anni per motocicli fino a 11 kw – “A2” – 18 anni per motocicli fino a 35kw e “A3” 24 anni per motocicli superiori a 35kw. -“B”- 18 anni – solo per neopatentati, veicoli fino a 55 KW – dopo 01 anno di possesso della Patente “B” tutti i tipi di Autoveicoli fino a 9 posti. -“B” – 18 anni per tutti i tipi di Autocarro fino a 35q. Il veicolo e/o motociclo è affidato al Cliente nel presupposto che lo stesso lo utilizzi conducendolo personalmente. Il Cliente si assume ogni rischio o responsabilità in caso di affidamento della guida del veicolo e/o motociclo a terzi, ed anche agli effetti dell’art. 116 comma 12 del Codice della Strada(D.L.285/92), relativo all’affidamento del veicolo e/o motociclo a persona sprovvista di patente di guida o, comunque, non autorizzata dalla società di noleggio. Il Cliente potrà comunicare alla Società di noleggio presso cui ha noleggiato il veicolo e/o motociclo il nominativo di eventuali altre persone che potranno condurre il veicolo e/o motociclo i quali verranno autorizzati in secondo momento sotto presentazione di giusta autorizzazione alla guida (patente). Per ogni altra guida autorizzata è richiesto un supplemento giornaliero il cui importo è pari al 50% di quello descritto per il tipo di veicolo e/o motociclo già noleggiato. Per particolari gruppi di veicoli in particolari zone può essere richiesto, a discrezione della Società di Noleggio, il possesso di due Carte di Credito. Se si noleggia da BRINDISI è prevista una cauzione di €650,00 se si sceglie l’assicurazione Silver o Gold e una cauzione pari a €0,00 euro se si sceglie l’assicurazione Platinum. Se si noleggia da BARI, e si è in possesso del titolo di viaggio, è prevista una cauzione di €650,00 se si sceglie l’assicurazione Silver o Gold e una cauzione pari a €0,00 euro se si sceglie l’assicurazione Platinum. Se, non si è in possesso del titolo di viaggio, è prevista una cauzione di €650,00 se si sceglie l’assicurazione Silver o Gold; €500,00 se si sceglie l’assicurazione Platinum. Per tutte le prenotazioni con ritiro presso l’aeroporto di BARI e di BRINDISI è necessario esibire la CARTA D’IMBARCO al momento del ritiro del veicolo. Qualora non si abbia la carta d’imbarco, è obbligatorio avere una CARTA DI CREDITO VALIDA intestata al conducente principale.
   *BEFORE PICKING UP THE CAR, REMEMBER THAT:
2. FACOLTA’ DI RECESSO DEL LOCATORE Il Locatore si riserva il diritto, in qualsiasi momento e a sua esclusiva discrezione, di annullare la prenotazione del Cliente prima dell’arrivo al banco di noleggio o al momento del ritiro del veicolo, senza obbligo di fornire alcuna motivazione. In tali casi, il Cliente sarà prontamente informato della cancellazione e, ove applicabile, verranno rimborsate eventuali somme già versate, senza ulteriori pretese da parte del cliente o responsabilità da parte del Locatore.
3. RENTAL PAYMENT By credit/debit card, subject to authorization from the issuing institution; and/or cash. Customers who are holders of financial credit cards authorize the Rental Company to charge to their account all costs incurred by them in connection with the rental agreement, including any costs necessary for the recovery of any credit claimed by the Rental Company from the customer in connection with the rental agreement.
4. INSURANCE EXCESSES FOR THIRD-PARTY LIABILITY, COMPREHENSIVE, THEFT, AND FIRE The rented vehicle and/or motorcycle is covered by third-party liability and comprehensive insurance in accordance with current laws. If the Customer experiences one of the above events, they will be responsible for the excess as indicated in the rental agreement; in the event of theft and/or fire, the excess payable by the customer is that indicated in the rental agreement and depends on the rented vehicle and/or motorcycle. (A) In the event of total IRREPARABILITY of the rented vehicle and/or motorcycle due to a serious accident, drunk driving, and/or drug use, the excess payable by the Customer is equal to 100% of the current value of the rented vehicle and/or motorcycle. For vehicles and/or motorcycles equipped with Diablock or Blockshaft anti-theft devices, if the Customer is the victim of theft of the rented vehicle and/or motorcycle and does not return the original key for opening and ignition, as well as the key for one of the aforementioned anti-theft devices, they will be required to pay an excess equal to 100% of the current value of the vehicle. In all cases of accident, theft, fire, partial or total, the Customer is required to file a report with the competent authorities and, within 12 hours of the event, to deliver it to the rental company. Damage related to the accident is not chargeable to the customer who produces a C.I.D. form with clear and signed liability of the other party. The Customer may choose to subscribe to the Additional Service that reduces or eliminates the penalty for Financial Liability for those responsible for the vehicle and/or motorcycle. Subscribing to the Additional Service that reduces or eliminates liability for damages, in addition to having an additional cost to the normal price of the official price list for the rented vehicle and/or motorcycle (with the exception of the damages referred to in point (A) above), does not exempt the Customer from exercising ordinary diligence in driving the vehicle and/or motorcycle.  [PUGLIA BY CAR S.R.L.] reserves the right to charge for damages attributable to the Customer's liability as a penalty.
5. REFUELLING SERVICE The rented vehicle and/or motorbike must be returned with the same litres of fuel as existed at the time of delivery. For each litre of fuel missing, the Customer shall be charged an amount of € 2.50 per litre and a fuel restocking fee of € 30.00 excluding VAT.
6. MILEAGE The mileage limits and costs for extra kilometres of the rented vehicle and/or motorbike are those stated in the rental letter.
7. CIRCULATION OF THE VEHICLE The Customer is authorized to drive in Italy and undertakes NOT to drive the vehicle and/or motorcycle in countries other than those expressly indicated in the "green card" delivered together with the vehicle and/or motorcycle documents. Any use that is not permitted or is illegal under the Contract and/or by law obliges the Customer to compensate for any damage caused, possibly jointly and severally with any other driver, and results in the loss of any limitation of liability, exposing the Customer to the relevant liabilities and claims. The rental company reserves the right to repossess the vehicle and/or motorcycle at any place and time in the event of a breach of the provisions of this article. The Customer is responsible for the normal operation of the vehicle and/or motorcycle, as well as its use and routine maintenance. In case of roadside assistance (e.g., breakdown or accident), the Customer may contact the Rental Company from which they rented the vehicle and/or motorcycle, requesting instructions on what to do at the numbers specified in the rental letter. The Rental Company is excluded from any liability for loss or damage resulting from breakdowns of the vehicle and/or motorcycle, failure or delay in delivery, deterioration of goods, or damage of any other kind, except in cases of wilful misconduct or gross negligence on the part of the Rental Company. Similarly, it is excluded from any liability for damage to items transported or left behind in the returned vehicle and/or motorcycle. The Customer is responsible for fines and/or any other charges resulting from violations of the highway code or other legal provisions or regulations, tolls, parking costs and, in general, any sums arising from the driving of the vehicle and/or motorcycle, including by third parties, during the rental period, and undertakes to reimburse any sums advanced in this regard, including any additional legal, postal, and administrative costs associated with the request for reimbursement, and to indemnify the rental company against any damage and/or claims by third parties. Each administrative procedure has a management cost, and the Customer hereby authorizes the rental company to charge this cost to the Customer. ONE-WAY RENTALS ARE NOT PERMITTED, UNLESS SPECIFICALLY AUTHORIZED BY THE RENTAL COMPANY.
8. RETURN OF THE VEHICLE At the start of the rental period, the Customer must commit to a return date for the vehicle and/or motorcycle: any change to this commitment must be communicated in advance to the Rental Company. A rental day is considered to be 24 hours with a tolerance of 59 minutes; after this time, an additional rental day will be charged. For rates subject to time limits (e.g., weekend, week, etc.), once the tolerance time has elapsed, the entire rental will be charged at the daily rate. The vehicle and/or motorcycle must be returned during the Rental Company's opening and/or closing hours. In the case of return outside of opening hours, provided that this has been authorized in advance, the rental will be considered closed during the opening hours of the Rental Company. Failure to return the keys to the vehicle and/or motorcycle will result in the rental continuing until the keys are returned or a report of loss or theft is filed. The loss or theft of the vehicle and/or motorcycle keys will result in a penalty of €600.00 (six hundred) excluding VAT. The Customer undertakes to return the vehicle and/or motorcycle in the same condition and with the same equipment as at the start of the rental, except for normal wear and tear. In the event of loss or theft of the original vehicle and/or motorcycle registration document, the Customer shall pay a deductible of €200.00 (two hundred) excluding VAT.
   *BEFORE RETURNING THE CAR, PLEASE REMEMBER THAT:
   • The car is ALWAYS picked up with a full tank and must ALWAYS be returned with a full tank. Otherwise, a penalty will be applied.
   • If the car is delivered between midnight and 6 a.m., a surcharge of €40 will be applied.
   • If the car is delivered more than one hour later than the scheduled time, an extra day will be charged.
9. ODOMETER In caso di guasto al contachilometri in dotazione, come nei casi in cui sia materialmente impossibile la rilevazione del chilometraggio percorso, si addebiterà una percorrenza convenzionale di 150 chilometri al giorno.
10. CANCELLATION OF RESERVATION The Customer has the right to cancel the vehicle reservation at any time by giving written notice to Puglia by Car. However, cancellation will result in the following penalties being charged:
    • no penalty if cancellation occurs more than 60 days prior to the scheduled pick-up date;
    • 50% of the total booking amount, if the cancellation occurs between 59 and 8 days before the scheduled vehicle pick-up date;
    • 100% of the total amount in case of cancellation less than 7 days before check-in.
11. APPLICABLE LAW AND JURISDICTION The Terms and Conditions are governed by Italian law. All disputes arising in connection with the validity and/or interpretation and/or execution and/or termination of the Terms and Conditions shall be within the jurisdiction of the Court of the place where the Customer has collected the Vehicle.
12. PRIVACY According to the aforementioned legislation, the processing of data relating to this service will be based on principles of correctness, lawfulness, transparency, and protection of your privacy and rights. The user's personal data is used by PUGLIA BY CAR S.R.L., which is the data controller. Pursuant to Article 13 of GDPR 2016/679, we therefore provide you with the following information: 1) TYPE OF DATA COLLECTED The personal data that will be collected and processed when activating this service concerns: identification data (surname and first name, residence, domicile, date of birth, telephone number, billing address, online ID), identity document (identity card, passport, or driving license), bank details, location data (location, GPS, GSM, other); 2) PURPOSE AND LEGAL BASIS OF THE PROCESSING The personal data collected will be processed for the following purposes: for the conclusion and execution of vehicle and/or motorcycle rental contracts and any related contracts, for the analysis and improvement of the Services, for the management of complaints and disputes, implementation of international payment system standards (e.g., bank transfers, credit card charges/credits, debit cards, etc.) These purposes are jointly defined as "Contractual Purposes." with the User's prior consent, for the sending of advertising material and use in the context of commercial analysis and studies and consumer habits. This purpose is defined as "Marketing Purposes." The processing of Users' personal data is necessary, with reference to the Contractual Purposes, to execute the Contract. If the User does not provide the personal data necessary for the Contractual Purposes, it will not be possible to proceed with the conclusion of the contract. Processing for Marketing Purposes is optional. If the User denies their consent, they will not be able to receive commercial communications. The User may revoke any consent given at any time. 3) DATA PROCESSING METHODS Users' personal data may be processed using manual or computerized tools, suitable for ensuring security and confidentiality and preventing unauthorized access, dissemination, modification, and theft of data, thanks to the adoption of adequate technical, physical, and organizational security measures. 4) CATEGORIES OF RECIPIENTS Without prejudice to communications made in compliance with legal and contractual obligations, all data collected and processed may be communicated exclusively for the purposes specified above to the following categories of recipients: Banks and credit institutions; Authorized persons; Third-party providers of assistance and consulting services with reference to activities in the technological, accounting, administrative, legal, insurance, and IT sectors (by way of example only); Data processors. 5) TRANSFER OF DATA TO A FOREIGN COUNTRY AND/OR AN INTERNATIONAL ORGANIZATION The data you provide will not be transferred to countries outside the EU or to international organizations. 6) DATA RETENTION PERIODS a) for the contractual purposes referred to in point 2, Users' personal data will be retained for a period equal to the duration of the Contract (including any renewals) and for 10 years after the termination, cancellation, or withdrawal of the same, except in cases where retention for a subsequent period is required for any disputes, requests from the competent authorities, or in accordance with applicable legislation; b) for Marketing Purposes relating to the sending of advertising material and use in the context of commercial and consumer habit analysis and studies, Users' personal data is stored for the duration of the Contract and for a period of 5 years following its termination. 7) USERS' RIGHTS WITH REGARD TO THEIR PERSONAL DATA You may exercise the following rights at any time: request further information regarding the contents of this policy; access your personal data; obtain the rectification or erasure of the same or the restriction of processing concerning you (in the cases provided for by law); object to the processing (in the cases provided for by law); data portability (in the cases provided for by law); withdraw consent, where applicable. The withdrawal of consent does not affect the lawfulness of processing based on consent given prior to withdrawal; lodge a complaint with the supervisory authority (Privacy Guarantor).

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With regard to the processing of personal data concerning him/her, as described above, the Customer freely gives his/her consent, in accordance with and for the purposes of the Law. Should any provision of this rental agreement be invalid, such invalidity shall not affect the validity of the other provisions of this rental agreement.

If the Client decides to pay in a currency other than the one in which the rental cost was quoted, the countervalue shall be calculated on the exchange rate published by CITI-BANK plus 4% by way of reimbursement of expenses and commissions.