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Privacy Policy

Privacy Policy of PUGLIA BY CAR S.R.L.

This website collects some Personal Data of its Users.


Data Controller

PUGLIA BY CAR S.R.L. Holder's email address: pugliabycar@gmail.com

Types of Data Collected

Among the Personal Data collected by this website, either independently or through third parties, are: Cookies and Usage Data. Full details on each type of data collected are provided in the dedicated sections of this privacy policy or by means of specific information texts displayed prior to the collection of such data. Personal Data may be freely provided by the User or, in the case of User Data, automatically collected during the use of this website. Unless otherwise specified, all Data requested by this website are mandatory. If the User refuses to provide it, it may be impossible for this website to provide the Service. Where this website indicates certain Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or its operation. Users in doubt as to which Data are mandatory are encouraged to contact the Data Controller. Any use of Cookies - or of other tracking tools - by this website or by the owners of third party services used by this website, unless otherwise specified, has the purpose of providing the Service requested by the User, in addition to the further purposes described in this document and in the Cookie Policy, if available. The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this website and warrants that he/she has the right to communicate or disseminate them, releasing the Owner from any liability towards third parties.

Method and location of data processing

Treatment modes

The Data Controller takes appropriate security measures to prevent unauthorised access, disclosure, modification or destruction of Personal Data. The processing is carried out using computer and/or telematic instruments, with organisational methods and logics strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other subjects involved in the organisation of this website (administrative, sales, marketing, legal, system administrators) or external subjects (such as third party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, Data Processors by the Data Controller, may have access to the Data. The updated list of Data Processors can always be requested from the Data Controller.

Legal basis for processing

The Controller processes Personal Data relating to the User if one of the following conditions is met:

However, it is always possible to ask the Controller to clarify the concrete legal basis of each processing operation and in particular to specify whether the processing is based on law, required by a contract or necessary to conclude a contract.

Place

The Data are processed at the Controller's premises and at any other place where the parties involved in the processing are located. For further information, please contact the Data Controller. The User's Personal Data may be transferred to a country other than the one where the User is located. To obtain further information on the location of the processing, the User may refer to the section on Personal Data processing details. The User has the right to obtain information about the legal basis for the transfer of Data outside the European Union or to an international organisation under public international law or consisting of two or more countries, such as the UN, as well as about the security measures taken by the Controller to protect the Data. Should one of the transfers just described take place, the User may refer to the respective sections of this document or request information from the Data Controller by contacting it at the contact details given at the beginning.

Conservation period

Data are processed and stored for the time required by the purposes for which they were collected. Therefore:

When processing is based on the User's consent, the Controller may keep the Personal Data for a longer period until such consent is revoked. Moreover, the Controller may be obliged to keep the Personal Data for a longer period in compliance with a legal obligation or by order of an authority. At the end of the retention period the Personal Data will be deleted. Therefore, at the end of this period, the right of access, deletion, rectification and the right to Data portability can no longer be exercised.

Purposes of Data Processing

The User Data are collected to enable the Controller to provide its Services, as well as for the following purposes: Statistics. To obtain further detailed information on the purposes of the processing and the Personal Data concretely relevant for each purpose, the User may refer to the relevant sections of this document.

Details of Personal Data Processing

Personal Data are collected for the following purposes and using the following services: Statistics The services contained in this section allow the Data Controller to monitor and analyse traffic data and serve to keep track of the User's behaviour.

Matomo

Matomo is a statistical software used by this website to analyse data directly and without the help of third parties. Personal data collected: Cookies and Usage Data.

User Rights

Users may exercise certain rights with regard to the Data processed by the Data Controller. In particular, the User has the right to:

Details on the right to object

When Personal Data are processed in the public interest, in the exercise of public authority vested in the Controller or in pursuit of a legitimate interest of the Controller, Users have the right to object to the processing for reasons related to their particular situation. Users are reminded that if their Data are processed for direct marketing purposes, they may object to the processing without giving any reason. To find out whether the Controller processes Data for direct marketing purposes, Users may refer to the respective sections of this document.

How to exercise rights

In order to exercise their rights, Users may address a request to the contact details of the Controller indicated in this document. Requests are filed free of charge and processed by the Controller as quickly as possible, in any case within one month.

Further information on treatment

Defence in court

The User's Personal Data may be used by the Data Controller in legal proceedings or in the preparatory phases of such proceedings to defend against abuses in the use of this website or related Services by the User. The User declares that he/she is aware that the Data Controller may be obliged to disclose the Data by order of public authorities.

Specific information

Upon the User's request, in addition to the information contained in this privacy policy, this website may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.

System logs and maintenance

For operation and maintenance purposes, this website and any third-party services used by it may collect system logs, i.e. files that record interactions and which may also contain Personal Data, such as the User's IP address.

Information not contained in this policy

Further information in connection with the processing of Personal Data may be requested at any time from the Data Controller using the contact details.

Responding to 'Do Not Track' requests

This website does not support "Do Not Track" requests. To find out whether any third-party services used support them, the User is invited to consult their respective privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by informing the Users on this page and, if possible, on this website as well as, if technically and legally feasible, by sending a notification to the Users through one of the contact details held by the Data Controller . Please therefore consult this page regularly, referring to the date of last modification indicated at the bottom. If the changes affect processing whose legal basis is consent, the Data Controller will collect the User's consent again, if necessary.

Definitions and legal references

Personal Data (or Data)

Personal data is any information that, directly or indirectly, even in connection with any other information, including a personal identification number, makes a natural person identified or identifiable.

Usage Data

This is the information collected automatically through this website (including by third party applications integrated into this website), including: IP addresses or domain names of the computers used by the User who connects with this website, URI (Uniform Resource Identifier) notation addresses, the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server response (successful, error, etc.), the country of origin, the characteristics of the browser and operating system used by the visitor, the various time connotations of the visit (e.g. the time spent on each page) and details of the itinerary followed by the User.) the country of origin, the characteristics of the browser and the operating system used by the visitor, the various temporal connotations of the visit (e.g. the length of time spent on each page) and the details of the itinerary followed within the website, with particular reference to the sequence of pages consulted, the parameters relating to the operating system and the User's IT environment.

User

The individual using this website who, unless otherwise specified, is the Data Subject.

Interested

The natural person to whom the Personal Data refer.

Processor (or Manager)

The natural person, legal entity, public administration and any other entity that processes personal data on behalf of the Controller, as set out in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, service or other body which, individually or jointly with others, determines the purposes and means of the processing of personal data and the instruments adopted, including the security measures relating to the operation and use of this website. The Data Controller, unless otherwise specified, is the owner of this website.

This website

The hardware or software tool by which Users' Personal Data are collected and processed.

Service

The Service provided by this website as defined in the relevant terms (if any) on this website.

European Union (or EU)

Unless otherwise specified, any reference to the European Union in this document shall be deemed to extend to all current member states of the European Union and the European Economic Area.

Cookies

Small portion of data stored within the User's device.


Legal references

This privacy policy is drawn up on the basis of multiple legislative orders, including Articles 13 and 14 of Regulation (EU) 2016/679. Unless otherwise specified, this privacy policy relates exclusively to this website.

Terms and conditions of use

CGENERAL RENTAL CONDITIONS

This contract represents a summary of the main provisions of the General Rental Conditions which, together with the rental letter signed by the Client, constitute the exclusive source governing the contractual relationship between the rental company Puglia by Car SRL and the Client or its Affiliates.

  1. ENTRUSTMENT OF THE VEHICLE La guida del veicolo e/o motociclo oggetto di locazione è consentita solo a persona in possesso di valida patente di guida di tipo "A1" "A2" "A3" e "B". E' richiesta la seguente età minima: -"A1" - 16 anni per motocicli fino a 11 kw - "A2" - 18 anni per motocicli fino a 35kw e "A3" 24 anni per motocicli superiori a 35kw. -"B"- 18 anni - solo per neopatentati, veicoli fino a 55 KW - dopo 01 anno di possesso della Patente "B" tutti i tipi di Autoveicoli fino a 9 posti. -"B" - 18 anni per tutti i tipi di Autocarro fino a 35q. Il veicolo e/o motociclo è affidato al Cliente nel presupposto che lo stesso lo utilizzi conducendolo personalmente. Il Cliente si assume ogni rischio o responsabilità in caso di affidamento della guida del veicolo e/o motociclo a terzi, ed anche agli effetti dell'art. 116 comma 12 del Codice della Strada(D.L.285/92), relativo all'affidamento del veicolo e/o motociclo a persona sprovvista di patente di guida o, comunque, non autorizzata dalla società di noleggio. Il Cliente potrà comunicare alla Società di noleggio presso cui ha noleggiato il veicolo e/o motociclo il nominativo di eventuali altre persone che potranno condurre il veicolo e/o motociclo i quali verranno autorizzati in secondo momento sotto presentazione di giusta autorizzazione alla guida (patente). Per ogni altra guida autorizzata è richiesto un supplemento giornaliero il cui importo è pari al 50% di quello descritto per il tipo di veicolo e/o motociclo già noleggiato. Per particolari gruppi di veicoli in particolari zone può essere richiesto, a discrezione della Società di Noleggio, il possesso di due Carte di Credito. Se si noleggia da BRINDISI è prevista una cauzione di €650,00 se si sceglie l’assicurazione Silver o Gold e una cauzione pari a €0,00 euro se si sceglie l’assicurazione Platinum. Se si noleggia da BARI, e si è in possesso del titolo di viaggio, è prevista una cauzione di €650,00 se si sceglie l’assicurazione Silver o Gold e una cauzione pari a €0,00 euro se si sceglie l’assicurazione Platinum. Se, non si è in possesso del titolo di viaggio, è prevista una cauzione di €650,00 se si sceglie l’assicurazione Silver o Gold; €500,00 se si sceglie l’assicurazione Platinum. Per tutte le prenotazioni con ritiro presso l'aeroporto di BARI e di BRINDISI è necessario esibire la CARTA D'IMBARCO al momento del ritiro del veicolo. Qualora non si abbia la carta d'imbarco, è obbligatorio avere una CARTA DI CREDITO VALIDA intestata al conducente principale.
    *PRIMA DI RITIRARE L'AUTO RICORDARE CHE:
  2. FACOLTA’ DI RECESSO DEL LOCATORE Il Locatore si riserva il diritto, in qualsiasi momento e a sua esclusiva discrezione, di annullare la prenotazione del Cliente prima dell’arrivo al banco di noleggio o al momento del ritiro del veicolo, senza obbligo di fornire alcuna motivazione. In tali casi, il Cliente sarà prontamente informato della cancellazione e, ove applicabile, verranno rimborsate eventuali somme già versate, senza ulteriori pretese da parte del cliente o responsabilità da parte del Locatore.
  3. PAGAMENTO DEL NOLEGGIO Con Carte di Credito/Debito, previo rilascio di apposita autorizzazione dell'Istituto emittente; e/o contanti. Il cliente possessore di carta di credito finanziaria autorizza la Società di Noleggio ad addebitare sul relativo conto tutti gli oneri a suo carico aventi titolo dal rapporto di noleggio, ivi inclusi quelli eventualmente necessari per il recupero di ogni genere di credito vantato dalla Società di Noleggio nei confronti del cliente in relazione al rapporto di noleggio
  4. INSURANCE DEDUCTIBLES RC - KASCO - THEFT - FIRE The rented vehicle and/or motorbike is covered by R.C.A. and KASCO insurance in accordance with the laws in force. Should any of the aforementioned events occur, the Client shall be liable for the deductible as indicated in the rental letter; in the event of theft and/or fire, the deductible to be borne by the Client shall be the one indicated in the rental letter and, depending on the vehicle and/or motorbike rented. (A) In the event of total IRRIPARABILITY of the rented vehicle and/or motorbike, due to serious accident, driving under the influence of alcohol and/or drugs, the deductible to be borne by the Client shall be 100% of the current value of the rented vehicle and/or motorbike. For vehicles and/or motorbikes equipped with a Diablock or Blockshaft anti-theft device, if the Client, victim of theft of the rented vehicle and/or motorbike, does not return not only the original opening and ignition key, but also that of one of the aforementioned anti-theft devices, he/she shall pay an excess equal to 100% of the current value of the vehicle. In all cases of accident, theft, fire, partial or total, the Client is obliged to make a regular report to the competent authorities and, within 12 hours of the event, to deliver it to the rental company. Damage relating to the claim shall not be chargeable to the Client who produces a C.I.D. form with clear and signed liability of the other party. The Customer may choose to subscribe to the Additional Service that reduces or eliminates the Economic Liability penalty, for those who are responsible for the vehicle and/or motorbike. The subscription of the Additional Service that reduces or eliminates the liability for damages, in addition to having an additional cost to the normal price of the Official Price List for the rented vehicle and/or motorbike, (with the exclusion of the damages under point (A) above), does not exempt the Client from adopting ordinary diligence in driving the vehicle and/or motorbike. [PUGLIA BY CAR S.R.L.] reserves the right, as a penalty, to charge damages attributable to the customer's liability.
  5. REFUELLING SERVICE The rented vehicle and/or motorbike must be returned with the same litres of fuel as existed at the time of delivery. For each litre of fuel missing, the Customer shall be charged an amount of € 2.50 per litre and a fuel restocking fee of € 30.00 excluding VAT.
  6. MILEAGE The mileage limits and costs for extra kilometres of the rented vehicle and/or motorbike are those stated in the rental letter.
  7. CIRCULATION OF THE VEHICLE The Customer is authorised to circulate in Italy and undertakes NOT to circulate the vehicle and/or motorbike in countries other than those expressly indicated on the "green card" delivered together with the vehicle and/or motorbike documents. Any use that is not permitted or unlawful by Contract and/or by law obliges the Client to pay compensation for any damage caused, possibly also jointly and severally with any other driver, and entails the loss of any limitation of liability, exposing the Client to the relative responsibilities and claims. The rental company reserves the right to repossess the vehicle and/or motorbike at any place and time in the event of violation of the regulations of this article. The Client is responsible for the normal circulation of the vehicle and/or motorbike as well as its use and ordinary maintenance. In the event of the need for roadside assistance (e.g. breakdown or accident), the Client may contact the Rental Company from which he/she rented the vehicle and/or motorbike, asking for instructions on what to do at the numbers specified in the rental letter. The Rental Company is excluded from any liability for loss or damage resulting from breakdowns of the vehicle and/or motorbike, non-delivery or delayed delivery, deterioration of goods or damage of any other kind, except in the case of wilful misconduct or gross negligence on the part of the Rental Company. Likewise, any liability for damage to things transported or forgotten on the returned vehicle and/or motorbike is excluded. The Client is responsible for fines and/or any other charges resulting from violations of the Highway Code or other provisions of law or regulations, tolls, parking fees and in general any sums deriving from the driving of the vehicle and/or motorbike also by third parties during the rental period, and undertakes to reimburse any sums advanced for this purpose, including further legal, postal and administrative expenses related to the request for reimbursement, and to indemnify the Rental Company from any damage and/or claims by third parties. Each administrative dossier has a handling cost and the Client hereby authorises the charging of this cost to him/her. NO TRIP TO LEAVE UNLESS SPECIFICALLY AUTHORISED BY THE HIRE COMPANY.
  8. RETURN OF THE VEHICLE At the beginning of the rental period, the Client must make a commitment regarding the date of return of the vehicle and/or motorbike: any change in the commitment must be communicated in advance to the Rental Company. A rental day is considered 24 hours with a tolerance of 59 minutes, after which time a further rental day will be charged. For rates subject to time limits (e.g. Weekends, Weeks, etc.), after the tolerance time has elapsed, the entire rental will be charged at the daily rate. The vehicle and/or motorbike must be returned during the opening and/or closing hours of the Rental Company. In the case of redelivery outside the possible hours provided that prior authorisation has been obtained, the rental shall be considered closed during the opening hours of the same Rental Company. Failure to return the keys of the vehicle and/or motorbike shall result in the continuation of the rental period until they are returned or a report of loss or theft is filed. The loss or theft of the vehicle and/or motorbike keys shall entail a compensation penalty of €600.00 (six hundred) excluding VAT. The Customer undertakes to return the vehicle and/or motorbike in the condition and with the equipment present at the beginning of the rental period, subject to normal wear and tear. In the event of loss or theft of the original registration certificate of the vehicle and/or motorbike, the Client shall pay an excess of € 200.00 (two hundred) excluding VAT.
    *PRIMA DI CONSEGNARE L'AUTO RICORDARE CHE:
    • L'auto viene ritirata col pieno SEMPRE e va consegnata col pieno SEMPRE, in caso diverso sarà applicata una penale
    • Se l'auto viene consegnata tra la mezzanotte e le 6 del mattino sarà applicato un supplemento di 40€
    • Se l'auto viene consegnata con più di un'ora di ritardo rispetto all'orario previsto sarà addebitato un giorno in più
  9. ODOMETER In caso di guasto al contachilometri in dotazione, come nei casi in cui sia materialmente impossibile la rilevazione del chilometraggio percorso, si addebiterà una percorrenza convenzionale di 150 chilometri al giorno.
  10. CANCELLATION OF RESERVATION The Customer has the right to cancel the vehicle reservation at any time by giving written notice to Puglia by Car. However, cancellation will result in the following penalties being charged:
    • no penalty if cancellation occurs more than 60 days prior to the scheduled pick-up date;
    • 50% of the total booking amount, if the cancellation occurs between 59 and 8 days before the scheduled vehicle pick-up date;
    • 100% of the total amount in case of cancellation less than 7 days before check-in.
  11. APPLICABLE LAW AND JURISDICTION The Terms and Conditions are governed by Italian law. All disputes arising in connection with the validity and/or interpretation and/or execution and/or termination of the Terms and Conditions shall be within the jurisdiction of the Court of the place where the Customer has collected the Vehicle.
  12. PRIVACY In accordance with the legislation indicated above, the processing relating to this service will be based on the principles of correctness, lawfulness, transparency and protection of your privacy and your rights. The user's personal data are used by PUGLIA BY CAR S.R.L., which is the data controller. Pursuant to Article 13 of the GDPR 2016/679, therefore, we provide you with the following information: 1) TYPE OF DATA COLLECTED The personal data that will be collected and processed during the activation of this service regard identification data (surname and first name, residence, domicile, birth, telephone number, billing address, online identifier), identity document (ID card, passport, or driving licence), bank data, location data (location, GPS, GSM, other); 2) PURPOSE AND LEGAL BASIS OF THE PROCESSING The personal data collected will be processed for the following purposes: for the conclusion and execution of vehicle and/or motorbike rental contracts and any related contracts, for the analysis and improvement of the Services, for the handling of complaints and disputes, implementation of international standards of payment systems (e.g.., bank transfers, debits/credits through credit cards, debit cards, etc.). These purposes are jointly referred to as "Contractual Purposes". with the prior consent of the User, for activities of sending advertising material and use in the context of analysis and commercial studies and consumer habits. This purpose is defined as "Marketing Purposes" The processing of Users' personal data is necessary, with reference to the Contractual Purposes, to execute the Contract. If the User does not provide the personal data necessary for the Contractual Purposes, it will not be possible to proceed with the execution of the Contract. Processing for Marketing Purposes is optional. If the User denies his/her consent, he/she will not be able to receive marketing communications. At any time, the User may revoke any consent given. 3) DATA PROCESSING METHODS The User's personal data may be processed by manual or computerised means, which are suitable for guaranteeing their security, confidentiality and preventing unauthorised access, diffusion, modification and theft of the data thanks to the adoption of appropriate technical, physical and organisational security measures. 4) CATEGORIES OF RECIPIENTS Without prejudice to communications carried out in fulfilment of legal and contractual obligations, all data collected and processed may be communicated exclusively for the purposes specified above to the following categories of recipients: Banks and credit institutions; Authorised persons; Third party suppliers of assistance and consultancy services with reference to activities in the fields of (by way of example only) technology, accounting, administration, legal, insurance, IT; Data Processors. 5) DATA TRANSFER TO A FOREIGN COUNTRY AND/OR INTERNATIONAL ORGANISATION The data you provide will not be transferred to non-EU countries or international organisations. 6) DATA STORAGE TERMS a) for the Contractual Purposes referred to in point 2, Users' personal data shall be stored for a period equal to the duration of the Contract (including any renewals) and for 10 years following the termination, cancellation or withdrawal of the same, except in cases where storage for a later period is required for litigation, requests by competent authorities or pursuant to applicable legislation b) for Marketing Purposes relating to the sending of advertising material and use in the context of commercial and consumer habits analyses and studies, the Users' personal data are kept for the duration of the Contract and for a period of 5 years following its termination(s). 7) USERS' RIGHTS WITH RESPECT TO THEIR PERSONAL DATA Users may, at any time, exercise the following rights: request more information in relation to the contents of this policy; access their personal data; obtain the rectification or deletion of the same or the limitation of the processing of their personal data (in the cases provided for by law); object to the processing (in the cases provided for by law); data portability (in the cases provided for by law); withdraw consent, where applicable. Withdrawal of consent does not affect the lawfulness of the processing based on the consent given before the withdrawal; to lodge a complaint with the supervisory authority (Garante Privacy).

With regard to the processing of personal data concerning him/her, as described above, the Customer freely expresses his/her consent, pursuant to and in accordance with the Law. Should any provision of this rental agreement be null and void, such nullity shall not determine the invalidity of the other provisions of this rental agreement.

If the Client decides to pay in a currency other than the one in which the rental cost was quoted, the countervalue shall be calculated on the exchange rate published by CITI-BANK plus 4% by way of reimbursement of expenses and commissions.